Terms of use

This site is managed by G1 General Trading Company, which is headquartered in Shuwaikh Industrial Area, State of Kuwait. G1 General Trading Company places this website, including the information, tools and services it contains, at your disposal, user, according to your acceptance of all the terms, conditions, policies and notices mentioned here.

Your agreement to these terms of service is an acknowledgment that you are at least the age of majority according to Kuwaiti law, or that you are an adult allowing responsible minors to use this website.

You may not use our products for any unlawful or unauthorized purpose, and you may not, in the event of using the service, violate any of the relevant laws governing (including and not exclusively rights preservation laws).

You are obligated not to transmit any worms or viruses or any code of a destructive nature.

The breach or violation of the terms will lead to the immediate termination of your services.


Privacy policy

Protecting and preserving the personal data of G1 Market customers is one of our most important priorities. The Privacy Statement and Policy provides an explanation of how G1 Market collects customers ’personal information and how to use this information. By entering or registering on the G1 Market website, you give the collection and use of your personal information as described in the privacy policy and statement below, in addition to agreeing to all what is mentioned on this page.


Use of personal information

G1 Market uses your personal information for several purposes, including, but not limited to, allowing you to enter and use the site, providing you with better services, sending updates, offers and news, preparing statistics and reports on the popularity of the site with Internet users, improving the performance of the website And services and other other uses. G1 Market has the right to disclose your personal information to the extent required according to the laws in relation to any legal procedures, and for the purpose of establishing and practicing the defense of its legal rights. Also, G1 Market is not responsible for the privacy policies or practices of any third party that may use your data.


Amendment to service and prices

The G1 Market website has all the right to change the prices of the products displayed on it without notice, as they are linked to the market policy and its variables and according to its own appreciation policy

We also reserve the right to modify or discontinue the service or any part or content thereof without notice at any time.

We will not be liable to you or any third party for any amendment, change in price, suspension or suspension of the service

For your information, the discount coupon does not work on any product that is already discounted.


Product and service

G1 Market has the right to limit or stop the sales of products or services to any person or geographical region, and the site may exercise this right on a case-by-case basis. The site also has the right to limit the quantities of any of the products or services that we offer


Third-party links

Certain content, products and services available through our service may include materials belonging to third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not be responsible or liable for any third-party materials or websites, or for any other materials, products or services belonging to third parties.

We are not responsible for any damage or losses related to the purchase or use of goods, services, resources, content, or any other transactions made by any third-party websites. Please review the third-party’s policies and practices and make sure you understand them before undertaking any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the said party.


Update this statement

You should check this page from time to time for any developments or updates. The G1 Market website may update its privacy policy by adding, modifying, or deleting some items.


Mistakes and omissions

On our website or within the framework of the service, information containing typographical errors, inaccuracies or omissions may appear on our site on occasion, which may relate to product descriptions, pricing, promotion, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, errors or omissions, and to change or update information or cancel orders in the event that inaccurate information becomes available in the service or on any related website, at any time and without prior notice (including after placing your order. ). .
We do not undertake to update, amend or clarify information within the framework of the Service or on any related website, including but not limited to, pricing information, except as required by law. No specific update or refresh date in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.


Exchange or return policy

G1 Market guarantees its valued customers the right to return or replace the goods purchased from the site within a 14-day period from the date of purchase, according to the following conditions
In order for the item to be returnable or exchangeable, it must be unused and in the same condition that it was at the time of purchase, and it should also be in its original packaging or packing as when purchased.
Types of goods are excluded from the ability to return.
Some perishable goods such as fresh food, canned food or bakery products cannot be returned
G1 Market will exchange or return any product purchased from the site, but according to the following conditions.
– The invoice must be shown upon exchange or return
– Any product can be exchanged within 14 days from the date of purchase, and it must be in good condition, in the original box and unused


Goods are not refundable:

Baby food and milk
Perishable products (vegetables and fruits, seafood, meat, dairy products, baked goods and prepared foods) can be exchanged or returned within 48 hours of purchase
Additional non-refundable items:
Some products for health and personal care.
– In order to complete the refund process of the purchased product, we require a receipt or proof of purchase indicating the product to be returned.
Any product that is not in its original condition and has been damaged or lost parts of it for reasons that are not due to errors issued by us.
– Any product that is returned after a period exceeding 30 days from the date it was received


How to return or replace the goods

  1. In the event that the conditions for replacement or return are met, and a call is made within two days of the date of purchase, we will send our representative to receive the goods to be returned or replaced.
  2. If the call is made after two days, the customer delivers the product to the headquarters of G1 General Trading Company in Shuwaikh Industrial Area.
  3. The return and exchange request will be evaluated within 10 working days from the date the order is received.


Delivery policy

  1. We will deliver your orders in Kuwait through the company’s fleet, and from time to time we will use specialized companies to deliver those orders.
  2. Orders will be delivered according to the delivery method you choose and according to the times indicated on the G1 Market website.
  3. When delivery is made, you will be asked to sign electronically or sign on the invoice copy, and this signature is a confirmation that you have received the products in full as shown on the invoice.
  4. If it is not present at the specified address, we will deliver the request to anyone present at this address and sign him on the invoice electronically or on the invoice copy, and when any person at the address signs the delivery request, it is considered that the customer has received the items in the invoice.
  5. If the address specified by you was reached and we were not able to deliver the order, please contact customer service to schedule another time for the order to be delivered. The company is not responsible for any order that was not delivered within 30 days from the date of the order.
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